Shipping policy

1. Introduction

At Velo Cycling Store, we understand that receiving your cycling gear promptly and in perfect condition is as important as the quality of the products themselves. This Shipping Policy outlines how we handle the delivery of your orders, from processing to your doorstep.

We're proud to offer free international shipping on all orders to our supported countries, with no minimum purchase required. Delivery timeframes and terms are outlined below.

This policy applies to all products purchased through our website at www.velocyclingstore.com

2. Countries We Ship To

2.1 Australian Deliveries

We deliver to all Australian states and territories, including metro, regional, and most remote areas.

2.2 International Deliveries

We currently ship to the following 19 countries:

Europe: Czechia, Denmark, France, Germany, Greece, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom

Americas: Canada, United States

Asia-Pacific: Japan, New Zealand, Singapore

Important: We only ship to the countries listed above. If your country is not listed, we unfortunately cannot process your order at this time.

3. Order Processing Times

  • Orders are processed within 2–5 business days (Monday to Friday)
  • Orders placed before 2:00 PM AEST are typically processed within 2 business days
  • Pre-order or custom items may have extended processing times as shown on product pages
  • Processing begins once payment is confirmed and inventory is verified

4. Shipping Times and Methods

We work with reliable international shipping partners to ensure your order reaches you safely. Delivery times vary by destination and local customs processing.

4.1 Estimated Delivery Times by Country

Country Shipping Method Estimated Delivery Time
Australia Standard 5-10 business days
Canada Standard 7-15 business days
Czechia Standard 10-18 business days
Denmark Standard 8-16 business days
France Standard 8-16 business days
Germany Standard 8-16 business days
Greece Standard 12-20 business days
Ireland Standard 8-16 business days
Italy Standard 10-18 business days
Japan Standard 10-20 business days
Netherlands Standard 8-16 business days
New Zealand Standard 7-15 business days
Poland Standard 10-18 business days
Portugal Standard 10-18 business days
Singapore Standard 8-16 business days
Spain Standard 8-16 business days
Sweden Standard 8-16 business days
Switzerland Standard 10-18 business days
United Kingdom Standard 7-15 business days
United States Standard 7-15 business days

Important Notes:

  • Delivery times are estimates and may vary due to customs processing, local courier delays, or peak seasons
  • Remote or rural areas may require additional 2-5 business days
  • During peak periods (holidays, sales events), delivery times may be extended

5. Delivery Locations

We deliver to:

  • Residential and business addresses
  • Parcel lockers (where available)
  • PO Boxes (for smaller items only, subject to carrier restrictions)

6. Shipping Costs

Free Shipping Policy: We offer free standard shipping on all orders to our supported countries with no minimum spend required.

Important: All prices displayed include shipping costs. No additional shipping fees will be charged at checkout.

7. Order Tracking

7.1 Tracking Information

Once your order is shipped, you'll receive an email confirmation with tracking details. You can also track your order through your account on our website.

7.2 Tracking Activation

  • Tracking typically activates within 24-48 hours of shipment
  • For international orders, tracking may take up to 5 business days to show updates
  • Some remote areas may have limited tracking visibility

7.3 Tracking Issues

If your tracking shows no updates for 5 or more business days, please contact us immediately so we can investigate with our shipping partners.

8. Address Requirements & Changes

8.1 Address Accuracy

Please ensure your shipping address is complete and accurate, including:

  • Full recipient name
  • Complete street address with unit/apartment numbers
  • Correct postal/ZIP code
  • Phone number (required for international deliveries)

8.2 Address Changes

Address changes must be requested immediately after placing your order. Once an order enters processing, address changes may not be possible.

8.3 Incorrect Addresses

Orders returned due to incorrect or incomplete addresses may incur reshipping fees or restocking charges.

9. Customs and Import Duties

9.1 International Orders

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country
  • These fees are not included in our product prices or shipping costs
  • Delivery may be delayed if customs documentation is required

9.2 Customs Declarations

We accurately declare all items and their values on customs forms as required by international shipping regulations.

10. Special Circumstances

10.1 Weather Events & Natural Disasters

Shipping delays may occur during extreme weather events, natural disasters, or other circumstances beyond our control. We will keep you informed of any significant delays affecting your order.

10.2 Peak Periods

During busy periods (Black Friday, Christmas, major cycling events), processing and delivery times may be extended. We recommend placing orders early during these periods.

11. Lost or Damaged Packages

11.1 Lost Packages

If your package is confirmed lost by the carrier, we will either:

  • Send a replacement at no charge, or
  • Provide a full refund

11.2 Damaged Packages

Please inspect your package upon delivery. If items are damaged, contact us within 48 hours with photos of the damage for a prompt resolution.

12. Contact Us

For shipping inquiries, please contact us:

  • Email: info@velocyclingstore.com
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)

When contacting us, please include:

  • Your order number
  • Tracking number (if available)
  • Clear description of your inquiry

We aim to respond to all shipping inquiries within 1 business day.

Last updated: July 2025

Note: This shipping policy is subject to change. Please review the most current version on our website before placing your order.