Ride with Velo Cycling
Get 10% Off Your First Purchase
Ride with Velo Cycling
Get 10% Off Your First Purchase
Ride with Velo Cycling
Get 10% Off Your First Purchase
Ride with Velo Cycling
Get 10% Off Your First Purchase
Ride with Velo Cycling
Get 10% Off Your First Purchase
Ride with Velo Cycling
Get 10% Off Your First Purchase
Ride with Velo Cycling
Get 10% Off Your First Purchase
Ride with Velo Cycling
Get 10% Off Your First Purchase
Ride with Velo Cycling
Get 10% Off Your First Purchase
Ride with Velo Cycling
Get 10% Off Your First Purchase
At Velo Cycling Store, we are committed to providing quality products and fair solutions when issues arise. Please review this policy carefully before submitting any return, exchange, refund, or warranty request.
| Reason | Time Limit | Available Resolution | Return Shipping | Important Notes |
|---|---|---|---|---|
| Change of Mind | Within 3 Days After Delivery | Refund, Exchange, or Store Credit | Customer Pays | Product must be unused and approved after review. Photos and videos are required. |
| Wrong Size Ordered | Within 30 Days After Delivery | Exchange or Store Credit Only | May Be Provided by Velo Cycling Store | Refunds are not available for size-related requests. Photos and videos are required. |
| Defective Product | Within 30 Days After Delivery | Refund, Replacement, Exchange, or Store Credit | Paid by Velo Cycling Store | Photos and videos are required. |
| Incorrect Item Received | Within 3 Days After Delivery | Refund, Replacement, Exchange, or Store Credit | Paid by Velo Cycling Store | Photos of product and packaging are required. |
| Electronic Products | 90-Day Warranty | Refund, Replacement, Exchange, or Store Credit | Paid by Velo Cycling Store for Approved Claims | Photos and videos showing the issue are required. |
| Promotional & Discounted Products | Final Sale - Not Eligible | No Exchange for Size, Fit, Preference, or Change of Mind | N/A | Defective products and incorrect items remain covered. Photos and videos are required. |
| Underwear & Intimate Apparel | Not Eligible | No Returns, Exchanges, Refunds, or Store Credit | N/A | Excluded for hygiene reasons. |
👉 Mobile users: Swipe right to view the complete table.
Important: All requests must be submitted through our website chat support. Clear JPG or PNG images are required for review. No refund, exchange, replacement, warranty claim, or store credit is processed automatically. Every request is individually reviewed before approval.
All return, exchange, refund, and warranty requests must be submitted exclusively through our website chat support.
Requests submitted through email, social media, comments, or other channels may not be processed.
Every request must include:
Requests without sufficient supporting evidence may be delayed, denied, or require additional review.
All requests are reviewed individually by our support team.
No refund, exchange, replacement, store credit, warranty claim, or return authorization is processed automatically.
Every request is subject to review and approval before any resolution is provided.
Velo Cycling Store reserves the right to:
If you change your mind after receiving your order, you may contact us within 3 calendar days from the confirmed delivery date.
The delivery date will be verified using the carrier's tracking information.
To be eligible for review, products must be:
Once approved, customers may choose one of the following options:
The customer is responsible for all return shipping costs and any expenses associated with returning the item.
Requests submitted more than 3 days after delivery are not eligible under the Change of Mind policy.
If the incorrect size was ordered, customers may request assistance within 30 days from the confirmed delivery date.
The delivery date will be verified using the carrier's tracking information.
Products must be:
Approved size-related requests may be resolved through:
Refunds to the original payment method are not available for size-related requests.
Size exchanges remain subject to stock availability.
Velo Cycling Store may provide a return shipping label at its discretion after reviewing the request.
Providing a return label is not guaranteed and will be determined on a case-by-case basis.
Products with manufacturing defects may be reported within 30 days from the confirmed delivery date.
Customers must provide clear photos and videos demonstrating the defect.
Photos must be submitted in JPG or PNG format.
After approval, customers may choose one of the following resolutions:
Approved defective product claims qualify for return shipping at no cost to the customer.
Claims submitted without sufficient evidence may be denied or require additional information.
If you receive an item different from what was ordered, you must contact us within 3 calendar days from the confirmed delivery date.
Customers must provide:
Photos must be submitted in JPG or PNG format.
Once approved, customers may choose:
Approved incorrect-item claims qualify for return shipping at no cost to the customer.
Requests submitted more than 3 days after delivery may not qualify for review.
Electronic products purchased from Velo Cycling Store include a 90-day warranty beginning on the confirmed delivery date.
Customers must submit clear photos and videos demonstrating the malfunction.
Photos must be provided in JPG, JPEG, or PNG format.
After approval, customers may choose one of the following resolutions:
Approved warranty claims qualify for return shipping at no cost to the customer.
The warranty does not cover:
Products purchased during promotional campaigns, clearance events, special offers, discount programs, or any reduced-price sale are considered Final Sale.
Promotional and discounted products are not eligible for exchanges related to:
Defective products, incorrect items, and valid warranty claims remain eligible for review under the applicable sections of this policy.
For hygiene and safety reasons, underwear and intimate apparel are not eligible for return, exchange, refund, store credit, or replacement.
This restriction applies regardless of whether the item has been worn.
Please carefully review sizing information before placing your order.
The following products are not eligible for return or exchange:
Please do not send products back without prior approval from our support team.
If a return is approved, return instructions and the appropriate return address will be provided through our website chat support.
Unauthorized returns may be refused and returned to the sender.
International customers are subject to the same review and approval process described in this policy.
Custom duties, import taxes, processing fees, and government charges are non-refundable.
Customers remain responsible for any fees imposed by customs authorities unless otherwise required by applicable law.
Returned products must arrive in the same condition in which they were received unless the claim relates to a manufacturing defect.
Velo Cycling Store reserves the right to deny any request if returned products:
All returns, refunds, exchanges, replacements, store credits, and warranty claims require review and approval by Velo Cycling Store.
No request is automatically approved.
Submitting a request does not guarantee approval.
Our team may request additional information before a final decision is made.
Support Channel: Website Chat Support
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)
